“When we first looked at our efficiency target and our goals regarding lean, we first thought we wanted the course to simply wipe its face; so what are the costs going to be for Year 1 and Year 2, could we realise those costs and bring them out our bottom line – we quickly hit those targets within about 9 months of starting our course!

Since then we’ve moved on and actually found savings month on month, and have exceeded all previous targets. It does exactly what it says on the tin.”

Jamie Cowan – Special Projects Manager at Network Rail