The P7 Way © Step 6


Level 2 Problem Solving

Once the majority of a workforce are actively engaged in 3C (containment) activity, there will undoubtedly be system and structural problems that will require root cause analysis and full countermeasure action plans.

Project7 have distilled this (sometimes overly) complicated root cause analysis into a simple, but effective 7 Step methodology. We call this: PROCESS.

  1. Problem: We review the nature of the problem and determine what functions within the business are involved.
  2. Reviewing: Looking over the data related to the problem condition to ensure we have a baseline for performance, and understand the ‘gap’ to target.
  3. Optimising: With regards to the existing containment. Have we tried to contain it? What did we learn? We do not go to root cause until we have learnt the lessons from the original containment.
  4. Categorisation: Look at potential causes and brainstorm the ones that may have an overall effect on the issue at hand. This is termed ‘Cause and Effect brainstorming’.
  5. Evaluating: Review potential root causes after the brainstorming filter. This can only be done through verification and validation of true root cause via GO LOOK SEE and 5 WHY analysis.
  6. Selection: Choosing the countermeasure, or who will do what and when. This step enables us to change the existing process and run it as a trial in order to measure its effectiveness as a solution. This step is only completed once the root cause / causes are identified.
  7. Sustain: We must quickly replicate the solution across all areas of the business. Our aim is to institutionalise and standardise the change.
Project 7 can support the implementation of Level 2 Problem Solving through the P7 Way Level 2 Problem Solving toolkit. This includes:
  • 7 Step A3 Process Templates
  • 7 Step Process Training Pack
  • 5W’s and 1H Analysis Sheet
  • Baseline Analysis Drill Down
  • Containment Planning Templates
  • Potentially Root Cause Analysis
  • Verification Check Lists
  • Countermeasure Action Planning
  • Process Confirmation and Lesson Learned Review
  • Best Practice Database