The P7 Way © Step 5

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Level 1 Problem Solving

Following the effective deployment of Short Interval Control (Step 3) and Process Confirmation (Step 4), we now move on to Level 1 Problem Solving.

Problem Solving can only be applied where clear standards exist. Without a basic standard for process, there can be no Problem Solving.

We recommend the 3C basic Problem Solving method to provide the required structured approach to Problem Solving.

Involving more people – more frequently – lower down the organisation on smaller problems is evidence of not only alignment but engagement.

In our experience, Short Interval Control tends to bring problems to the surface quickly. Whereby our Process Confirmation intervention will highlight deviation to standards. These will require fixing by people who ‘own the process’.

The 3C’s consist of:

  1. Concern – What is the problem, gap in performance or issue?
  2. Contain – What can we do to prevent this issue from reaching the customer, internal or external, right now?
  3. Check – Did the action we took actually solve the problem, close the gap or restore the issue. If so, what have we learned that can be shared quickly.

Organisations who work with Project7 are engaged in effective Problem Solving. There are immediate benefits to deploying this type of structured methodology, with companies reporting a reduction in the number of problems that get escalated higher up the organisation.

Project7 are world leading experts in creating the environment for focus, ownership, structure and discipline through the 3C toolkit. This includes:
  • The 3C Templates
  • 3C Training Pack
  • The 3C Database
  • Escalation Processes and Protocols